Returns Policy

We do not accept returns of products. All products are non-refundable.

Exchanges are allowed within 15 working days after the item is received if the product delivered is incorrect or damaged.

Request for exchange for products purchased through Vindamall.com must be made by emailing to my.vindamall@vinda.com. We will reply to you within 3 working days, or you may contact us at 1800-88-9988 during working hours (Monday - Friday, 9 am-6 pm).

Requests to exchange a product must be pre-authorized before the product is returned. Exchanges will only be accepted for full, unopened box or pack, within 15 days of the delivered date.

Vinda products that were purchased from a retail store cannot be exchanged through Vindamall.com.